Privacy Policy

At AV LightCraft, we are committed to protecting the privacy and security of our clients’ personal information. This privacy policy outlines how we collect, use, and safeguard the data entrusted to us.

Introduction

We understand the importance of maintaining the confidentiality, integrity, and availability of our clients’ personal data. This policy explains how we handle personal information, including data collected through our videography services, website use, and Nextcloud instance.

Videography Services

When you engage AV LightCraft for videography services, we may collect personal information such as:

  • Name and contact details

  • Project details, including video content and purpose

  • Any other relevant information necessary for the project

This information is necessary for us to provide our services and communicate with you effectively. We take all reasonable measures to keep this data secure and confidential.

Website Use

Our website, AVLC.co.uk, uses various plugins and tools that may collect certain data from visitors, such as:

  • IP addresses

  • Browser type and version

  • Pages visited and time spent on the website

  • Other non-personal data to improve website functionality and user experience

We do not share or sell this data to any third parties. However, please note that some plugins may have their own privacy policies, which may differ from ours.

Nextcloud Services

AV LightCraft provides a Nextcloud instance for clients to upload files, preview edits, and collaborate on projects. When you use this service, we will have access to any files or information you choose to upload. We take extensive measures to keep this data secure, including:

  • Encryption of data in transit and at rest

  • Access controls, including password protection and two-factor authentication

  • Regular security updates and monitoring

You can check the current security rating of our Nextcloud instance by navigating to the official third-party auditing site https://scan.nextcloud.com/

and entering our cloud address cloud.avlightcraft.com

However, as with all computer systems, no system is 100% secure and unauthorised access or data breaches can occur anywhere. Whilst we take every reasonable precaution to protect your data, we cannot provide an absolute guarantee of security.

GDPR Compliance

AV LightCraft complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We only collect and process personal data that is necessary for the provision of our services, and we ensure that this data is handled with the utmost care and in accordance with the GDPR’s principles of lawfulness, fairness, and transparency.

Data Handler

If you have any questions or concerns about the privacy and security of your data, please contact our data handler at data@AVLC.co.uk

. We will respond to your enquiry within a reasonable timeframe and take all necessary steps to address your concerns.

Security Measures

We take all reasonable measures to ensure the security and integrity of our systems and data, including:

  • Regular security updates and patches

  • Monitoring of systems and data for potential security breaches

  • Encryption of sensitive data

  • Access controls, including password protection and two-factor authentication

Changes to this Policy

We reserve the right to update this policy at any time, and we will notify you of any changes by posting an updated version on our website. We encourage you to review this policy regularly to stay informed about our data handling practices.

By using our services, including our website and Nextcloud instance, you acknowledge that you have read, understood, and agree to this privacy policy.

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