Privacy Policy

Privacy Policy
Last updated: 9/6/26

At AV LightCraft Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

AV LightCraft Ltd is a provider of lighting, audio/visual, and video services for events and installations. For any questions regarding this Privacy Policy or your data, you can contact us at:
Email: info@avlc.co.uk
Phone: 0161 336 4300
Address: AV LightCraft Ltd, PO Box 169 Denton Manchester, M34 0AE.

2. What Data We Collect

We may collect and process the following types of personal data –

Identity Data – Name, title.
Contact Data – Email address, phone number, and postal address.
Event Data – Details related to your event or service inquiries.
Technical Data – IP address, browser type, and other technical information.
File Uploads – Files submitted via our website, which may include personal or event related data.

3. How We Collect Your Data

We collect data in the following ways:

Direct interactions: When you fill out forms, contact us, or use our services.
Automated technologies: As you use our website, we may collect technical data via cookies or analytics tools.

4. How We Use Your Data

We use your personal data to –

Respond to enquiries and provide our services.
Manage bookings, contracts, and billing.
Improve our website and user experience.
Comply with legal or regulatory obligations.

5. We Respect Your Privacy

At AV LightCraft Ltd, we do not track your activity outside of our website, and we never sell or share your personal data for marketing or other purposes unrelated to our services. We pride ourselves on upholding this principle as part of our commitment to protecting your privacy.

6. Legal Basis for Processing

We process your data under the following lawful bases:

Performance of a Contract: To provide services you request.
Legitimate Interests: To improve our services and operate our business.
Legal Obligation: To comply with applicable laws and regulations.

7. Sharing Your Data

We only share your personal data with:

Professional employees or contractors who require the information to deliver our services.
Third-party service providers (e.g. payment processors) who assist in our operations.
Legal or regulatory authorities when required by law.

All third parties are required to respect the confidentiality and security of your data and to process it in accordance with the UK GDPR.

8. Data Security

We implement appropriate technical and organisational measures to secure your personal data. Despite these measures, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal or accounting requirements. After this period, your data will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data where applicable.
Restriction: Limit how we process your data.
Portability: Obtain your data in a structured, commonly used format.
Objection: Object to the processing of your data for certain purposes.
Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at info@avlc.co.uk.

11. Cookies

Our website uses cookies to improve functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

13. Complaints

If you have concerns about our handling of your personal data, please contact us as soon as possible on the phone or via info@avlc.co.uk

Videography Services

When you engage AV LightCraft Ltd for videography services, we may collect personal information such as:

  • Name and contact details

  • Project details, including video content and purpose

  • Any other relevant information necessary for the project

This information is necessary for us to provide our services and communicate with you effectively. We take all reasonable measures to keep this data secure and confidential.

Website Use

Our website, AVLC.co.uk, uses various plugins and tools that may collect certain data from visitors, such as:

  • IP addresses

  • Browser type and version

  • Pages visited and time spent on the website

  • Other non-personal data to improve website functionality and user experience

We do not share or sell this data to any third parties. However, please note that some plugins may have their own privacy policies, which may differ from ours.

Nextcloud Services

AV LightCraft Ltd provides a Nextcloud instance for clients to upload files, preview edits, and collaborate on projects. When you use this service, we will have access to any files or information you choose to upload. We take extensive measures to keep this data secure, including:

  • Encryption of data in transit and at rest

  • Access controls, including password protection and two-factor authentication

  • Regular security updates and monitoring

You can check the current security rating of our Nextcloud instance by navigating to the official third-party auditing site https://scan.nextcloud.com/

and entering our cloud address cloud.avlightcraft.com

However, as with all computer systems, no system is 100% secure and unauthorised access or data breaches can occur anywhere. Whilst we take every reasonable precaution to protect your data, we cannot provide an absolute guarantee of security.

GDPR Compliance

AV LightCraft Ltd complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We only collect and process personal data that is necessary for the provision of our services, and we ensure that this data is handled with the utmost care and in accordance with the GDPR’s principles of lawfulness, fairness, and transparency.

Data Handler

If you have any questions or concerns about the privacy and security of your data, please contact our data handler at data@AVLC.co.uk

. We will respond to your enquiry within a reasonable timeframe and take all necessary steps to address your concerns.

Security Measures

We take all reasonable measures to ensure the security and integrity of our systems and data, including:

  • Regular security updates and patches

  • Monitoring of systems and data for potential security breaches

  • Encryption of sensitive data

  • Access controls, including password protection and two-factor authentication

Changes to this Policy

We reserve the right to update this policy at any time, and we will notify you of any changes by posting an updated version on our website. We encourage you to review this policy regularly to stay informed about our data handling practices.

By using our services, including our website and Nextcloud instance, you acknowledge that you have read, understood, and agree to this privacy policy.

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